COURSE OVERVIEW:
The Medical Administrative Specialist programme is designed to prepare learners for professional administrative roles within medical and healthcare environments such as clinics, hospitals, medical offices, and allied health facilities. Medical Administrative Specialists play a vital role in supporting healthcare delivery by ensuring that administrative, records management, billing, and patient coordination functions are carried out efficiently, ethically, and in compliance with healthcare regulations.
The Certificate in Medical Administrative Specialist provides a comprehensive foundation in medical terminology, anatomy and basic clinical concepts, health records management, insurance processing, billing and coding, office administration, and the use of medical office technology. The course also emphasizes professionalism, legal and ethical responsibilities, patient confidentiality, and effective communication within healthcare settings.
Throughout the course, learners will develop the practical, technical, and professional skills required to manage patient interactions, maintain accurate medical records, process insurance claims, and support daily medical office operations. Instruction includes both theoretical knowledge and applied administrative practices, enabling learners to function competently in fast-paced healthcare environments while adhering to industry standards and best practices.
Among the topics included in this course are: medical terminology and anatomy, healthcare laws and ethics, patient reception and communication, appointment scheduling, medical records management (paper-based and electronic), insurance billing and coding systems, financial and payroll procedures, electronic health record (EHR) systems, medical office software, infection control, and medical office management functions.
LEARNING OUTCOMES:
Upon successful completion of this course learners will be able to:
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Use and define medical terminology, anatomical structures, and common disorders accurately within a healthcare administrative setting.
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Apply legal, ethical, and professional standards in medical office operations, including compliance with HIPAA, AMA principles, and patient confidentiality requirements.
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Manage patient interactions, appointments, reception duties, and professional communication effectively.
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Collect, document, and chart patient information using both paper-based and electronic health record systems.
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Maintain accurate, secure, and compliant medical records in accordance with healthcare regulations and organizational policies.
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Demonstrate knowledge of infection control procedures, vital signs awareness, and basic emergency response protocols.
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Process healthcare insurance claims, medical coding (CPT, ICD, HCPCS), billing, and reimbursement procedures accurately.
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Perform basic financial, payroll, banking, and administrative tasks relevant to medical office operations.
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Utilize medical office software, electronic health record (EHR) systems, and electronic communication tools securely and efficiently.
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Assist with medical office management functions, including human resources support, workplace safety, and quality assurance activities.
